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Frequently Asked Questions
Can I keep my existing telephone number when switching to your VOIP service?
We can port a Telkom number to our service, but we cannot port another VOIP number to our service.
Is unused VOIP airtime carried over to the next month?
Yes, unused VOIP airtime carries over and does not expire.
Can I send and receive faxes over a VOIP line?
Yes, faxing does work over a VOIP service.
Will our telephone number/s change when we move?
You can keep your number when you move. Choose from geographic (area-specific) or non-geographic numbers.
Do I still need an ADSL line?
No, our wireless services are completely independent of Telkom infrastructure.
Is it possible to use my existing e-mail address from a different ISP?
Yes, you can use any e-mail address, but there may be costs incurred from your previous ISP.
How many computers can run simultaneously on one connection?
This depends on the line speed of your connection, as well as the hardware installed at your premises.
Is it possible to change my internet package or am I bound to my internet package for a certain period?
You can change your package any time.
What happens when I’ve used up my internet package? Can I top up?
When you have 10% data remaining, you will receive a notification email with your data balance and you will need to top up to avoid uninterupted service.
Do top-ups carry over to the next month?
Top-ups do not carry over.
Do package costs escalate annually?
No, as long as the cost of internet continues to decrease, the price of our packages will too.
Are you able to provide me with a Public IP address?
Yes, we do provide public IP addresses, at a nominal monthly fee.
Are torrents blocked?
Torrents are a low priority service. They may be blocked at times of peak traffic, to prevent congestion.
Can you see which sites I have been to?
No, we don’t track your internet usage history.
Is it possible to use Remote Login over my internet connection?
Yes, but you do need a static IP for this, which we can provide at a nominal monthly fee.
What is the term of warranty on hardware?
All hardware carries a 12 month warranty against failure. There is no warranty on physically damaged hardware.
Who covers the cost of damaged equipment?
The client is responsible for his or her equipment and any replacements required, unless covered by our 12 month warranty.
Who is responsible for after-sales service?
LCOM is responsible for all customer support. Contact us on +(27) 87 1600 602 or e-mail us at
What is the timeframe for resolving a fault on my connection?
Our turnaround for most faults is 8 hours.
If I should fail to pay my account, is there a grace period before you switch off my service?
Yes, should a payment be missed, we allow three working days before switching off your service.